Frequently (or even occasionally) asked questions
Q: How much is shipping?
A: We send all items via Standard 1st class post (or standard international airmail) as outlined below, however if you want your items sent via courier, please contact us for pricing!
- UK: FREEEEEEE!
- Mainland Europe: £3.50 flat rate + £0.50 per item
- USA: £3.50 flat rate + £0.50 per item
- Rest of world: £3.50 flat rate + £0.50 per item
If you want something sent via a different method, we can arrange for that at an additional cost. If you require this, please contact us before making your order.
Q: Do you have a returns policy?
Q: can you make a custom item for me?
Q: I'm interested in stocking your items in my shop. Is that possible?
Q: WHO is bertha?
A: Bertha is our workhorse of a laser cutter! She is the one who cuts, etches and engraves our lovely designs, and was named after our childhood memories of the children's TV series: Bertha.